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WhatsApp Business module: onboarding guide

This short guide covers the key features of our new “WhatsApp Business module” and answers the questions that come up most.

Written by Marius Albrecht

In this article Marius introduces our new WhatsApp Business module and covers each feature in its own video. Here’s what’s included:

The new "WhatsApp Manager"

Setting up WhatsApp connections properly & adding a payment method

Useful links:

Creating & managing templates

Important note on templates:

Since a recent update, templates may not start or end with a variable. There’s more detail here:
https://developers.facebook.com/docs/whatsapp/message-templates/guidelines/

The inbox inside a client

Giving clients access to the inbox

Messaging leads & building automations

Chatting with leads

The "template trick": the generic template

More useful links:

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